Privacy Policy

1. Introduction

When you engage NEXRISE for elevator services, you trust us with information about yourself and your building. We take that responsibility seriously. This policy outlines exactly what we collect, why we collect it, and how we keep it safe — so you can make informed decisions before sharing your details with us.

2. Information We Collect

We collect only the information necessary to deliver safe, efficient, and well-coordinated elevator services. This falls into two categories:

2.1 Information You Provide Directly

When requesting a quote, booking a service, creating an account, or contacting our team, you may provide:

• Full name and contact details (phone, email, address)
• Building or facility details relevant to your elevator project — including floor count, building type, and shaft specifications
• Payment and billing information for invoicing purposes
• Service requests, maintenance preferences, and project timelines
• Any additional details you share in consultation or project correspondence

2.2 Information Collected Automatically

When you interact with our website, we may automatically collect certain technical information to help us improve our online presence:

• Device type, operating system, and browser information
• IP address and general location data
• Pages visited, time spent, and navigation patterns on our website
• Service enquiry and contact form submission logs

3. How We Use Your Information

We use your information only for legitimate purposes directly related to delivering our elevator services and maintaining our client relationships:

• Scheduling and completing elevator installations, repairs, and maintenance visits
• Preparing accurate quotes and project estimates based on your building specifications
• Processing payments, issuing invoices, and managing billing records
• Sending service confirmations, scheduling reminders, and safety notices
• Following up after project completion to ensure satisfaction and ongoing support
• Ensuring compliance with ASME A17.1 standards and Ghana Standards Authority requirements
• Improving our service quality, response times, and client communication processes

4. Information Sharing and Disclosure

We do not share your personal information with external parties except in the limited circumstances described below:

4.1 With Your Knowledge and Consent

Where your project requires coordination with third parties — such as elevator parts suppliers, certified subcontractors, or regulatory inspection bodies — we will share only the minimum information necessary to complete your project, and only with your awareness.

4.2 For Legal or Safety Reasons

We may disclose your information where required by Ghanaian law, court order, or regulatory authority. This includes:

• Compliance with legal requests, audits, or safety inspections by authorised bodies
• Preventing, detecting, or addressing fraud, security incidents, or safety hazards
• Protecting the safety of our technicians, clients, building occupants, or the public

4.3 Business Transfers

In the unlikely event of a merger, acquisition, or business transfer involving NEXRISE, client data may be transferred as part of that process. We will notify affected clients in advance where reasonably practicable.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse:

• SSL encryption for all data transmitted through our website and online forms
• Restricted access to client data — only accessible to NEXRISE staff who require it for service delivery
• Regular review and updating of our data handling, storage, and access control practices
• Staff training on data protection responsibilities and confidentiality obligations

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy — or as required by Ghanaian law and regulatory obligations. Specifically:

• Client project and service records are retained for a minimum of 7 years for compliance and warranty purposes
• Contact enquiries and quote requests are retained for up to 2 years
• Payment and billing records are retained in accordance with Ghanaian tax and accounting regulations
• Website usage data is retained for no longer than 12 months

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights and Choices

You have the following rights regarding your personal information held by NEXRISE. To exercise any of these rights, contact us at info@nexrisesol.com and we will respond within 30 days:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate or outdated information be corrected
• Deletion: Request that your personal data be deleted, where we are not legally required to retain it
• Restriction: Request that we limit how we use your data in certain circumstances
• Objection: Object to your data being used for specific purposes, including direct communications
• Portability: Request that your data be provided in a portable, machine-readable format

8. Third-Party Links

Our website may contain links to third-party websites or services — such as elevator equipment manufacturers or regulatory bodies. NEXRISE is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before submitting any personal information.

9. Children's Privacy

Our services are intended for building owners, facility managers, property developers, and other adult clients. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. The effective date at the top of this page will be updated whenever changes are made.